Refund Policy & Privacy Policy

Self Storage Market Studies

Last updated: April 14, 2026

Refund Policy

1. Digital Products

All market studies sold through JBW Commercial are digital, downloadable products delivered electronically in PDF format. Because these reports are accessed immediately upon purchase and their contents cannot be returned, all sales are final and non-refundable once the download link has been accessed or the file has been downloaded.

2. Exceptions

We will consider a refund or credit in the following limited circumstances:

• Duplicate purchase of the same report on the same account
• Technical issue that prevents you from downloading the report, which we are unable to resolve within 5 business days of being notified
• The report delivered is materially different from the product described on the purchase page

3. How to Request a Refund

Refund requests must be submitted in writing to pat@jbwcommercial.com within 7 calendar days of the original purchase date. Please include your order number, the email address used to purchase, and a description of the issue. Approved refunds are returned to the original payment method within 5–10 business days.

4. Custom Research

Bespoke or custom-commissioned market studies are governed by a separate engagement agreement and are not covered by this refund policy. Payment terms for custom work are defined in the applicable engagement letter.

5. Chargebacks

If you have a billing concern, please contact us before initiating a chargeback with your card issuer. Unjustified chargebacks may result in suspension of access to any future reports or services.

6. Licence

Every report is licensed for use by a single named purchaser. Sharing, redistributing, reselling, or posting the report (in whole or in part) violates the licence and may result in termination of access without refund.

Privacy Policy

JBW Commercial (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and purchase our market studies. We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

Information you provide: name, email address, company name, billing address, phone number, and any information you include in a contact form or support request.

Payment information: credit card and billing details are collected and processed directly by our payment processor, Stripe. We do not store full card numbers on our servers.

Automatic information: IP address, browser type, device information, pages visited, referring URL, and timestamps, collected via cookies and analytics tools.

2. How We Use Your Information

• Process and fulfill your order, including delivering the purchased report
• Send order confirmations, invoices, and download links
• Respond to inquiries and provide customer support
• Send occasional marketing emails about new reports or industry insights (you can unsubscribe at any time)
• Improve our website, products, and user experience
• Comply with legal, tax, and regulatory obligations
• Detect, prevent, and address fraud or security issues

3. Legal Basis

We rely on your consent, the performance of the contract between us, our legitimate business interests, and our legal obligations as the lawful bases for processing your personal information under PIPEDA.

4. Sharing of Information

We do not sell or rent your personal information. We share information only with:

• Stripe, for payment processing
• Our website host, email service provider, and analytics vendors, each under confidentiality obligations
• Professional advisors (accountants, lawyers) as reasonably required
• Government authorities when required by law, court order, or to protect our legal rights

5. Cookies & Analytics

Our website uses cookies and similar technologies to operate the shopping cart, remember your preferences, and measure site performance (Google Analytics). You can disable cookies in your browser settings, though some features of the site may not function properly as a result.

6. Data Retention

We retain order and customer records for as long as necessary to fulfill the purposes described in this policy and to meet our legal, tax, and accounting obligations (generally seven years for financial records in Canada). You may request deletion of your account information subject to these obligations.

7. Data Security

We use industry-standard safeguards, including SSL/TLS encryption, access controls, and reputable third-party service providers, to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Storage Location & Cross-Border Transfers

Your information may be stored and processed in Canada and the United States (where Stripe and certain service providers operate). By using our website, you acknowledge that your information may be subject to the laws of those jurisdictions.

9. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to marketing communications at any time
• Request that we delete your information, subject to our legal retention obligations
• File a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca)

To exercise these rights, contact us at pat@jbwcommercial.com.

10. Children

Our website and products are intended for business and professional use. We do not knowingly collect personal information from anyone under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date. Material changes will be communicated by email where appropriate.

12. Contact

Questions or concerns about this Privacy Policy or our Refund Policy can be directed to:

Patrick Wood —

Email: patrick@dezwood.ca